Shipping
Standard UK Shipping (3-5 working days) £4.00, free for orders £20 and above
Express UK Shipping (1-2 working days) £5.50, free for orders £35 and above
Express UK Tracked Shipping (1-2 working days) £6.00, free for orders £45 and above (cut off time 12pm)
International Tracked Shipping (delivery date depends on country) £20, free for orders £55 and above
Please note, all custom fees are at the responsibility of the customer, and we do not refund international customs taxes and sales charges.
Returns
We’re sorry to hear you’re not happy with your bymehshake purchase. We are only able to offer returns on items and accessories which are unworn and remain in their original packaging. Earrings are non-returnable due to hygiene reasons, and there are no exceptions to this. Custom made items are non-returnable, including our charm bar and custom hair claw clips. Returns must be made within 15 days of receiving your order.
Please email info@bymehshake.com with your order number to see if you are eligible for a return.
✦ The return postage is the responsibility of the customer & original postage is non refundable. If you request a refund through our portal, £1.99 will be deducted from your order for the shipping fee coverage. You can also arrange a return individually back to us if you prefer.
✦ If you have damaged your items or they show signs of wear, we cannot accept a return.
✦ Please ensure the correct postage is used (we also recommend using a signed for service).
✦ If your order is received back outside of the 15 day timeframe we reserve the right to refuse your return.
✦ We reserve the right to deduct the original postage cost from your refund if you no longer qualify for free shipping.
If you purchased an item with a promotional code, the promotional code will no longer be valid. For example, with a 'buy one get one half price code’, if you return the full price item, but not the half price item, the discount will no longer apply and you will be charged full price for the original item. This will be reflected in your refund total.
Additionally, if you benefit from free shipping, and return items that make the total price go below the free shipping value, you will be charged for the shipping. This will be reflected in your refund total.
Once your return is received and inspected, we will send you an email to notify you that we have received your return. A full refund of the item will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
International Returns:
All international shipping costs are the responsibility of the customer. Please note we do NOT refund international customs taxes and sales charges.
Exchanges:
If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. Please don't hesitate to get in touch with any questions on: info@bymehshake.com
FREE SHIPPING
Free UK shipping when you spend £20
Free worldwide shipping when you spend £50!