Here are some of our most-asked questions. If you require more help, please feel free to reach out on our live chat or contact us via email on: info@bymehshake.com. We aim to reply to all messages within 5-7 days.
What materials do we use?
All the materials on each jewellery item differs. Please read the descriptions on each product page to find out the material for each item.
Our most commonly used material is 18k gold plated on brass. Gold plating means the item is not filled with a precious metal (gold, silver, platinum etc), but is coated in it. This is how we make our jewellery at an affordable price point. Other materials we use are titanium steel, 18k gold plated, sterling 925, gold filled & more.
How do I look after my jewellery?
Like all metals, special care is needed to ensure your gorgeous new items do not tarnish or scratch. We know that you’ll want to wear your jewellery all the time, but bare in mind contact with the following:
- Avoid all liquids and chemicals. This includes removing jewellery before showering, going into the sea, the pool, and cleaning.
- Avoid exercising in your jewellery. Contact with sweat can cause wear and tear.
- Avoid direct contact with products like lotions, hairspray, perfumes, and skincare.
- Keep your items out of direct sunlight. We recommend storing your pieces in a soft pouch.
Bymehshake offer a cleaning and repair services for a fee. Please contact our customer service team for further details at info@bymehshake.com for an assessment and we will send you a free price quote.
Do you ship internationally?
Yes! We ship worldwide.
Ring Size guide
We provide ring sizes in UK format. This is in millimetre measurements (50mm, 52mm etc) Here's a great way to measure your ring size:
- Wrap a strip of paper around your finger where you’d like your ring to sit.
- Mark the spot where the paper meets and measure the distance with a ruler in mm
The most common ring size is 52mm!
Please note: we strive to make the majority of our rings adjustable! This will be written in the description box and it will be classified as a 'one size fits all' ring.
What is your returns policy?
Please refer to our shippings and returns policy here.
Can I cancel or change my order?
Unfortunately, we cannot change or cancel orders after they have been placed. We start working on orders right away, as soon as they are placed and confirmed. Please double check your order or any discount codes you would like to use before placing your order. We cannot make any updates or discount code updates after the order is placed.
What if I put in the wrong address?
Contact us as soon as you know the incorrect address has been entered, we can only update it if it has not yet been shipped. If your order has already shipped, we charge a reshipment fee. Please email info@bymehshake.com to arrange the reshipment fee.
In the instance when your package is sent back to us because of an incorrect address, we will charge a resend fee of £4. Please double check all addresses before placing your order. In the case you would not like your package sent back, we charge a restocking fee of £5 for each item. This fee will be deducted from your order refund total.