shipping and returns
Standard UK Shipping (3-5 working days) £3.25, free if order £13 and above
Express UK Shipping (1-2 working days) £5.00, free if order £35 and above
Express UK Tracked Shipping (1-2 working days) £5.95, free if order £40 and above
International Tracked Shipping (delivery date depends on country) £10, free if order £40 and above
Please note, all custom fees are at the responsibility of the customer, and we do NOT refund international customs taxes and sales charges.
Due to hygiene reasons, we are unable to accept returns on accessories from bymehshake. However, exceptions can be made if the accessories are unworn and in their original packaging. Earrings do not have an exception due to hygiene purposes.
Please contact us at firstname.lastname@example.org quoting your order number for instruction on how to return your item.
The item you wish to return must be unused and in the same condition that you received it in. It must also be in the original pouch or card provided. Items that appear worn or used cannot be refunded.
Our policy lasts 30 days. The purchased item you wish to return must be received by us within 30 of receiving your order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A full refund of the item will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
International Returns: All international shipping costs are the responsibility of the customer. Please ensure that you state you are "returning to seller" in the reason for export field on your postage label. You must also state that the item is of no retail value, as we can not accept customs charges to receive your return. We strongly recommend using a tracked and shipped service for return as we cannot refund/exchange items that don't reach us safely. Please note we do NOT refund international customs taxes and sales charges.
If returning a faulty item from abroad that is within the 14 day returns period we will cover return postage if agreed beforehand. Please contact email@example.com.
If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy.