Shipping

Standard UK Shipping (3-5 working days)  £4.00, free for orders £20 and above 

Express UK Shipping (1-2 working days)  £5.50, free for orders £35 and above 

Express UK Tracked Shipping (1-2 working days)  £6.00, free for orders £45 and above (cut off time 12pm) 

International Tracked Shipping (delivery date depends on country)  £16, free for orders £55 and above 

Please note, all custom fees are at the responsibility of the customer, and we do not refund international customs taxes and sales charges.


Returns

We’re sorry to hear you’re not happy with your bymehshake purchase. We are only able to offer returns on items and accessories which are unworn and remain in their original packaging. Earrings and body jewellery are non-returnable due to hygiene reasons. Custom made items are non-returnable. Returns must be made within 30 days of receiving your order.

Please contact us at info@bymehshake.com quoting your order number for instruction on how to return your item.

Please note: items that appear worn, or not in the original condition or packaging they were sent in will not be eligible for return. 

If you purchased an item with a promotional code, the promotional code will no longer be valid. For example, with a 'buy one get one half price code’, if you return the full price item, but not the half price item, the discount will no longer apply and you will be charged full price for the original item. This will be reflected in your refund total.

Additionally, if you benefit from free shipping, and return items that make the total price go below the free shipping value, you will be charged for the shipping. This will be reflected in your refund total.

Once your return is received and inspected, we will send you an email to notify you that we have received your return. A full refund of the item will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

International Returns:
All international shipping costs are the responsibility of the customer.  Please note we do NOT refund international customs taxes and sales charges. 

Exchanges:
If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. Please don't hesitate to get in touch with any questions on: info@bymehshake.com


FREE SHIPPING

Free UK shipping when you spend £20

Free worldwide shipping when you spend £50!